Claims
Please use the office hours contact details for all your claims and enquiries so as not to tie up the alarm centre with non-urgent requests. We strive to reply to all queries within 2 working days.
Contact us on claims@expatinsurance.eu (office hours GMT+1) or +32 (0)2 463 04 04 (office hours GMT+1) with all requests that can be dealt with during office hours.
Should you find yourself in a situation where you need to claim on your insurance urgently, please contact us as soon as possible. In the event of a hospital admittance, please contact the according alarm centre as soon as possible:
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YOUR LOCATION |
INCIDENCE |
OFFICE HOURS / NON-OFFICE HOURS |
TELEPHONE |
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worldwide excl. USA |
Hospital Admission |
Office Hours: Mon-Fri: 9AM-5PM (GMT+1) |
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Outside Office Hours: Mon-Fri: 5PM - 9AM (GMT+1) & Weekends: (24/24) |
(alarm centre, please only contact in case of out of hours hospital admission) |
(this is the alarm centre, please only contact in case of out of hours hospital admission) |
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USA please always go through Global Excel whilst in the USA |
Hospital Admission or Outpatient / Dental Treatment |
24/7 |
USA Toll-free +1-800-250-3271 |
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Provider Search (doctors, hospitals,...) |
24/7 |
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worldwide |
Urgent Repatriation |
Office Hours: Mon-Fri: 9AM-5PM (GMT+1) |
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Outside Office Hours: Mon-Fri: 5PM - 9AM (GMT+1) & Weekends: (24/24) |
(this is the alarm centre, please only contact in case of out of hours emergencies) |
(this is the alarm centre, please only contact in case of out of hours emergencies) |
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Information (claims) |
24/7 |
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Information (policies) |
24/7 |
To get reimbursed for other (medical) expenses, we kindly ask you to complete and send us the according claim form to Expat & Co, Claims Dept., Assesteenweg 65, 1740 Ternat, BELGIUM, together with the ORIGINAL bills (no scans, no copies).
If no social security is involved you may also claim electronically (with good readable scans). You can fill out your pdf claim forms digitally with Adobe's Acrobat Reader type tool.
Download Claim manual Download Claim manual USA
In the US, please always contact Global Excel before going to a doctor. Global Excel will arrange an appointment for you with direct payment by Global Excel, and lower out-of-pocket expense (if your policy foresees a co-pay).
Please note: never buy travel tickets yourself in case of an early return or repatriation. Otherwise, there is a risk that you will not be fully reimbursed.
Always contact claims@expatinsurance.eu or the according alarm centre (see above),
and if approved to buy tickets yourself: FCmTravel Agency or tel: +32 (0)2 719 90 90.
(using our FCm promotion code "Expat&Co")
Claims forms
Download your claim form here. If you'd like to fill out your form digitally - as opposed to printing it off, filling it out and scanning it back in again - then download the latest version of Adobe Acrobat Reader here. It's free and it's safe. Simply use the "Fill & Sign" option in the toolbar to complete your application or claim form. Send your form to us by email and save a copy for your own reference.